Shell99 takes every member's privacy seriously. This Privacy Policy clearly explains how we collect, use, store and protect your personal data when you use the Shell99 platform. Written for the full understanding of our Malaysian players.
All personal data and financial transactions on Shell99 are protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks, including Maybank and CIMB.
Shell99 does not sell, rent, or share your personal data with any third party for marketing purposes without your explicit prior consent.
Shell99 only collects data that is strictly necessary to operate our services — your name, Malaysian phone number, email, and payment information for deposits and withdrawals only.
You have the right to access, correct, transfer, or request the deletion of your personal data from Shell99's systems at any time through our customer support.
Shell99's Privacy Policy is written entirely in clear, plain language — not confusing legal jargon or awkward machine-translated text.
Shell99 fully complies with all applicable personal data protection provisions in Malaysia, including the Personal Data Protection Act 2010 (PDPA).
Welcome to Shell99's Privacy Policy page. This document explains in detail how Shell99 — accessible at shell99.click — collecting, using, storing, protecting, and disclosing your personal data when you register for and use our platform. By registering an account or using Shell99's services, you agree to the collection and use of data as described in this Privacy Policy.
Shell99 is an online entertainment platform operating in Malaysia and catered exclusively to Malaysian players. We understand that trust is the foundation of a strong relationship between a platform and its players — and that trust begins with how we handle your personal data: responsibly, transparently, and with respect.
This Privacy Policy is written in accordance with internationally recognised privacy principles and adapted to meet Malaysian legal requirements, specifically the Personal Data Protection Act 2010 (Malaysia PDPA). We are committed to:
Quick Summary: Shell99 does not sell your data. We do not share your information without good reason. Your data is used solely to enable you to play and enjoy the Shell99 platform safely and smoothly.
Shell99 collects your personal data in several ways depending on how you interact with our platform. The following are the categories of data we collect:
Data You Provide Directly:
Automatically Collected Data:
| Data Category | Example | Requirements |
|---|---|---|
| Identity | Name, phone number, email | Mandatory |
| KYC Documents | MyKad, passport | For withdrawals |
| Payments | TNG, GrabPay, DuitNow, FPX | Mandatory |
| Platform Usage | Games played, bets placed | Automatic |
| Technical | IP address, device type | Automatic |
Shell99 uses the personal data collected solely for the following purposes:
Shell99 does not use your data to make automated decisions that carry significant legal consequences for you without human involvement.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), Shell99 processes your personal data on the following legal bases:
Shell99 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data may be shared with third parties only under the following limited circumstances:
In all instances of legitimate data sharing, Shell99 shares only the minimum data strictly necessary and ensures that recipients are subject to appropriate data protection obligations.
Shell99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While Shell99 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a security incident involving your personal data, Shell99 will notify you and the relevant authorities in accordance with the notification obligations prescribed under Malaysian law.
Shell99 retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required by Malaysian law:
Once the retention period has lapsed and there is no legal requirement to retain the data, Shell99 will securely delete or anonymise your personal data in accordance with established procedures.
Shell99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the Shell99 website.
Types of cookies used by Shell99:
You can manage or disable cookies through your browser settings. However, disabling necessary technical cookies may affect the functionality of the Shell99 platform and prevent you from logging in or using certain features.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Shell99:
You have the right to request a copy of the personal data Shell99 holds about you. Such requests will be processed within 21 business days.
If your personal data is inaccurate or incomplete, you have the right to request that shell99 correct or complete it.
Under certain circumstances, you have the right to request that Shell99 delete your personal data, subject to legal record-keeping obligations.
You have the right to object to the processing of your personal data for specific purposes, including direct marketing.
You have the right to receive your personal data in a machine-readable format for transfer to another operator if you wish.
You may withdraw your consent to data processing at any time, though this may require the closure of your Shell99 account.
To exercise any of the above rights, please contact the Shell99 support team via live chat or email at support@shell99.click. We will process your request within the stipulated timeframe and inform you of the action taken.
Shell99 strictly does not accept registrations from individuals under the age of 21. The Shell99 platform is intended exclusively for adults. Shell99 does not knowingly collect personal data from minors.
If Shell99 discovers that personal data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child may have registered a Shell99 account are urged to contact us immediately via support@shell99.click.
Age Restriction: Shell99 is strictly for players aged 21 and above. If you suspect use by an underage individual, please contact Shell99 support immediately.
Shell99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. When significant changes are made, Shell99 will:
You are encouraged to review this Privacy Policy page periodically. Your continued use of the Shell99 platform after any amendments are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Shell99 handles your personal data, please contact our team:
Fastest response — 24/7 in Bahasa Malaysia.
Reach the Shell99 support team via Telegram.
Support@shell99.click for privacy enquiries.
Shell99 will endeavour to respond to all privacy-related enquiries within 21 working days. For formal complaints, please clearly indicate that your email relates to a "Privacy Complaint" in the subject line to help us process it efficiently.
In today's digital world, most people are all too familiar with lengthy, tedious privacy notices that nobody ever reads. Shell99 takes a different approach. This Privacy Policy is not just a legal document we're obligated to have — it is a genuine agreement between Shell99 and our players about how your personal data will be handled with the respect and responsibility you deserve.
When you register a Shell99 account with your Malaysian phone number, full name, and email address, you are entrusting us with your personal information. Shell99 takes that trust seriously. Your registration details are used solely to manage your account securely and seamlessly — for safe logins, to reach you if there are any account issues, and to process deposit and withdrawal transactions in MYR.
Payments are an area where privacy and security matter most. When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), your transaction details are processed through encrypted channels by licensed payment providers. Shell99 does not store your full credit or debit card details — only the information needed to identify your payment method for the purpose of processing withdrawals.
Many players ask whether Shell99 monitors their gaming activity. The answer is yes — but not for the reasons you might be concerned about. Records of the games you play, the football or badminton bets you place, and the 4D lottery tickets you purchase are stored in your account as a transaction history that you can review yourself at any time. This information is also used by Shell99 to detect any unusual activity that may indicate your account has been accessed without authorisation, or to prevent fraudulent activity that could affect other players on the platform. This data is not sold to advertisers, not shared with game providers for profiling, and not used to manipulate your gaming experience in any way.
Regarding cookies — shell99 uses technical cookies that are necessary for the platform to function properly. These include session cookies that keep you logged in during gameplay so you do not need to re-enter your password repeatedly, as well as cookies that remember your display settings. We do not use third-party advertising tracking cookies that follow you across other websites. When you close your browser after a shell99 gaming session, session cookies are automatically deleted.
Shell99 fully respects your rights as a data subject under Malaysia's PDPA. If you want to know what data we hold about you, you can request it and we will provide a copy within 21 working days. If any information is inaccurate, let us know and we will correct it. If you wish to close your account and have your data deleted, we will do so in accordance with the applicable record-keeping obligations under law — most of which exist to protect you as much as Shell99.
Shell99 also takes active steps to ensure data security. The 256-bit SSL encryption we use is more than just a number — it means that data transmitted between your phone or computer and Shell99's servers is protected by an encryption system that would take billions of years to crack with current computing power. This is the same standard used by Malaysia's leading banks to secure your online banking transactions.
Ultimately, the best privacy policy is one players never have to worry about. If you play on Shell99 with peace of mind and no concerns about your personal data — that is a success for us. We will continue working to ensure that your trust in Shell99 on matters of privacy is fully well-founded and justified. Should you have any questions or concerns, our team is available 24/7 in Bahasa Melayu via live chat, Telegram or email at support@shell99.click.
Shell99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy is updated periodically to reflect changes in legislation and industry best practices. All data is processed, stored and protected in accordance with the standards set by the PDPA and applicable regulatory requirements.
If you believe Shell99 has violated your privacy rights, you are entitled to file a complaint with Malaysia's Department of Personal Data Protection (JPDP), provided you have first attempted to resolve the matter directly with Shell99.
For privacy enquiries or complaints, please contact us at support@shell99.click or read Terms & Conditions for broader context.