Shell99 believes the best entertainment is entertainment enjoyed with awareness and self-control. We provide a comprehensive suite of responsible gaming tools to ensure every Malaysian player can enjoy our platform in a way that is healthy, safe, and sustainable.
Set your own daily, weekly, or monthly deposit limits directly from your account settings. These limits cannot be increased without a mandatory cooling-off period, giving you real, enforceable protection.
Set a maximum loss amount over a defined period. Once this limit is reached, the Shell99 system will automatically block new deposits until the next reset period.
Set your maximum daily playtime. Shell99 sends a reminder 15 minutes before the limit is reached and can automatically log you out once time is up.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to make deposits or play — giving you space to step back and reflect.
For a longer break, self-exclusion options ranging from 6 months to 5 years are available through Shell99 support. Your account will be fully locked for the entire duration.
Shell99's support team operates 24 hours a day, 7 days a week in Bahasa Melayu. If you feel that gaming is having a negative impact on your life, we're here to listen and help.
Online gaming should be a fun source of entertainment — not financial stress, not a source of family conflict, and not something that takes over your life. That has been Shell99's core belief since the very first day this platform was built for Malaysian players.
We understand that the line between entertainment and problematic habits can sometimes blur, especially in a digital environment that's accessible at any moment via smartphone. That's why Shell99 invests in tools and systems designed to help you stay in control — not merely to meet regulatory requirements, but because we genuinely care about the wellbeing of every player.
Five control tools you can activate at any time — free and instant
Set the maximum amount you can deposit in a single day, week, or month. For example, if you set a daily deposit limit of RM100, Shell99's system will not allow any deposit exceeding RM100 within a 24-hour period — even if you attempt it through a different payment method such as Touch 'n Go eWallet, GrabPay, or DuitNow. This limit can be lowered immediately, but can only be raised after a 24-hour cooling-off period to prevent impulsive decisions.
This tool lets you set a daily, weekly, or monthly net loss limit. "Net loss" refers to the total amount you have deposited minus the total amount you have withdrawn over the relevant period. Once this limit is reached, Shell99 will automatically block new deposits until the next reset period — typically at midnight Malaysia time or on the first day of the new week or month. This is the most effective financial safety net available.
Set a maximum amount of time you can spend playing at Shell99 in a single day. Shell99 will send you a notification 15 minutes before the limit is reached so you can save your game progress. Once the time limit is hit, your session will end automatically. You can set a limit anywhere from as little as 30 minutes to several hours, depending on your lifestyle and daily commitments.
A cooling-off period is a short break that lets you step away from the Shell99 platform for a duration of your choosing — 24 hours, 3 days, 7 days, or 30 days. During this time, your account remains active and any existing winnings can still be withdrawn, but you will not be able to make new deposits or play. It's a smart option if you feel you need some distance without closing your account entirely.
Self-exclusion is a more serious option for players who feel they need to stop playing for an extended period. You can exclude yourself for 6 months, 1 year, 3 years, or 5 years. During this period, your account will be fully locked — no log-ins, no deposits, no gameplay. To activate self-exclusion, contact Shell99 support directly via live chat or email support@shell99.click.
Beyond hard limits, Shell99 also offers non-binding alerts that you can enable — for example, a notification when your session has exceeded 1 hour, or when your deposits for the week surpass a certain amount. These alerts are informational only and won't stop you from playing, but they help you stay aware of your gaming habits over time.
Open shell99.click in your browser or on your phone and log in with your Shell99 username and password.
Click the profile icon in the top right corner, then select "Account Settings" or "Game Controls" from the menu that appears.
Choose the type of limit you want to set — deposit limit, loss limit, session time limit, or cooling-off. Enter the value or duration that suits your situation.
Review the value you entered and click "Confirm". The limit will take effect immediately. You will receive a confirmation email from Shell99 for your records.
For long-term self-exclusion, contact Shell99 support directly via live chat or email support@shell99.click. Our team will process your request promptly, with full respect and no unnecessary questions.
Problem gambling rarely develops overnight. It typically starts gradually, with small shifts in habits and thinking that can be hard to notice on your own. Recognising the early signs is key to acting before the situation becomes more serious.
Here are some signs to watch for in yourself:
Answer the following questions honestly to assess your relationship with online gaming. There are no right or wrong answers — this is purely for your own personal reflection.
1. How often do you end up spending more than you originally budgeted?
2. Have you ever played to win back money you have lost?
3. Has gaming ever affected your sleep or daily responsibilities?
4. Have the people around you ever commented on your gambling habits?
5. How easy is it for you to stop playing once you've started?
If many of your answers fall in the middle or third option, consider activating Shell99's control tools or reaching out to our support team for a chat. No question is too small, and no decision is ever taken lightly by us.
Online gaming, when done right, can be one of the most enjoyable forms of digital entertainment. Imagine the thrill of watching the ball land exactly on your number at a Shell99 live roulette table, or seeing your Malaysia Super League football bet pay off as Johor DT scores in the dying minutes. Or the rush when your favourite video slot hits a bonus line and the reels spin their way to a big win. That is the kind of entertainment Shell99 wants to deliver for every player.
But Shell99 is also mature enough to acknowledge this reality: gambling can become problematic for some people, and the only way to ensure the experience stays positive is to play mindfully and responsibly from day one. Responsible gaming is not something you turn to only when things go wrong — it is simply the right way to play from the very start.
The most fundamental principle of responsible gaming is straightforward: only wager money you can afford to lose entirely, and treat it as the cost of entertainment — just like buying a cinema ticket or going out for dinner. If you win, that is a great bonus. But winnings should never be an expectation, and losses should never become a financial disaster. When you set a monthly entertainment budget for Shell99 — say RM200 a month — and use Shell99's deposit limit tool to reinforce that boundary, you have already done half of what it takes to play responsibly.
The other half is about being aware of time. Online gaming is designed to be engaging and immersive — slots with stunning animations, Live Casino tables with friendly dealers, the edge-of-your-seat excitement of betting on a badminton match during the Thomas Cup. All of this can make time fly by before you realise it. That is precisely why Shell99's session time limit tool can be your best companion — it is not about stopping you from having fun, but making sure Shell99 entertainment does not take up more of your time than you planned for.
When it comes to responsible gaming, there is one point Shell99 wants to make absolutely clear: reaching out for help or activating a control tool is a sign of strength, not weakness. Many players feel embarrassed to admit they need a limit or need to pause. But the reality is, a player who knows their limits and acts on them is the smartest and most self-aware player of all. Shell99's support team is trained to assist without judgment — every request for a limit or self-exclusion is handled with full respect and processed promptly.
For young Malaysian players who are new to online gaming platforms, there are a few fundamental principles worth keeping in mind. First, never play with borrowed money or funds set aside for essentials — rent, bills, food, or education. Second, don't let daily pressures — work stress, relationship difficulties, financial worries — become a reason to play more. Gaming cannot solve real problems; it is only a temporary distraction. Third, if someone close to you raises concerns about your gaming habits, hear them out with an open mind — sometimes others can see things more clearly than we can ourselves.
Shell99 also wants to address the issue of underage access. Shell99 strictly prohibits anyone under the age of 21 from registering or using our services in any capacity. If you are a parent or guardian concerned that your child may be accessing online gambling platforms — including Shell99 — we encourage you to install parental control software on your home devices and have an open conversation with your children about the risks of online gambling. If you suspect that a Shell99 account has been created by a minor, please contact us immediately at support@shell99.click and we will investigate and take appropriate action without delay.
Responsible gaming isn't a burden — it's the best way to ensure Shell99 remains a positive and enjoyable part of your life for the long term. We want our players to be here because they genuinely love the experience Shell99 offers and can engage with it in a balanced, healthy way — not because they feel unable to stop. That is Shell99's vision for every Malaysian player who joins our community.
You do not have to face this alone — Shell99 and the following resources are here to help
Shell99's support team operates 24/7 in Bahasa Melayu. We can help you activate control tools, process a self-exclusion request, or simply listen to your concerns.
Talian Kasih Sayang Malaysia provides free counselling for addiction issues and emotional distress. It is run by trained counsellors and can be reached in complete confidence.
The Department of Social Welfare Malaysia (JKM) and various non-governmental organisations (NGOs) provide addiction counselling services accessible to all Malaysians.