Terms & Conditions Shell99 – A Complete Guide for Malaysian Players

1Acceptance of Terms of Use

By accessing or using the Shell99 platform in any way — including browsing the website, registering an account, making a deposit, playing games, or using any feature of the platform — you expressly and unconditionally agree to be bound by these Terms & Conditions. This acceptance constitutes a legally binding agreement between you as the user and Shell99 as the platform operator.

These Terms may be updated from time to time in line with operational requirements, legislative changes, or service improvements. It is your responsibility to review these Terms periodically. Your continued use of the Shell99 platform after any amendments are published will be deemed acceptance of the revised Terms.

2Member Eligibility

To be eligible to register and use Shell99's services, you must meet all of the following requirements:

• You must be at least 21 years old or older on the date of registration. Shell99 does not permit minors to register or use this platform under any circumstances.
• You must be legally capable of entering into a binding agreement in the jurisdiction of your residence.
• You are registering solely for yourself and not on behalf of any other person or corporate entity.
• You are not acting as an agent, trustee, or representative of any third party when using Shell99.
• Your account has never been closed or banned from Shell99 for a previous breach of terms.
• You are not accessing Shell99 from a jurisdiction where online gambling is fully prohibited under applicable local law.

Shell99 reserves the right to request proof of identity and age at any time. Failure to provide satisfactory documentation may result in account suspension or closure while the review is carried out.

3Registration & Account Management

Each user is only permitted to hold one (1) account only at Shell99. Holding more than one account — whether in your own name or using another person's details — is a serious violation that may result in the closure of all associated accounts and the freezing of any available balances.

• You must provide true, accurate, and current registration information, including your full name, Malaysian phone number, and a valid email address.
• You are solely responsible for keeping your account password confidential. shell99 will not be held liable for any losses resulting from a password that you have shared or that has been compromised through your own actions.
• You must notify Shell99 immediately via live chat support or email if you suspect your account has been accessed without authorisation.
• The name on your shell99 account must match the name on your official Malaysian identification document (MyKad or passport). A name mismatch may cause withdrawal delays during the verification process.
• Shell99 reserves the right to require account verification (KYC) at any time, particularly before processing withdrawals that exceed certain limits.

4Deposits, Withdrawals & Financial Transactions

Shell99 operates entirely in Malaysian Ringgit (MYR). All deposits, withdrawals, and account balances are displayed in RM with no currency conversion fees. Shell99 accepts the following payment methods:

• Touch 'n Go eWallet — the most popular payment method among Malaysian players
• GrabPay — available via the Grab app
• Boost — Axiata's digital wallet
• ShopeePay — for active Shopee users
• DuitNow — instant bank transfer to phone number
• FPX — supports Maybank2u, CIMB Clicks, RHB Now, Bank Islam, Hong Leong Connect, and all other major Malaysian banks

The minimum deposit into your shell99 account is RM10. Deposits are typically processed within seconds to a few minutes depending on the chosen payment method. shell99 does not charge any processing fees for deposits.

Withdrawal of winnings is processed within 30 minutes to 24 hours depending on your account verification level and chosen withdrawal method. VIP members are entitled to priority withdrawals with faster processing times. All withdrawals must be made to the same payment method used for the deposit, or to a method that has been registered and verified in your account. Shell99 reserves the right to request identity verification documents before processing withdrawals that exceed a certain threshold.

5Bonuses, Promotions & Wagering Requirements

Shell99 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, weekly cashback, birthday bonuses, and festive promotions. All bonuses are subject to wagering (rollover) requirements that must be met before any associated winnings can be withdrawn.

• The welcome bonus of up to RM288 is subject to a minimum wagering (rollover) requirement as stated in the relevant promotion's terms — typically between 15x and 30x the bonus amount.
• Each promotion may only be claimed once per member unless otherwise stated. Attempting to claim the same promotion more than once using different details constitutes fraud and may result in account closure.
• Shell99 reserves the right to cancel or modify any promotion without prior notice if there are indications of abuse or unforeseen circumstances.
• Bonuses cannot be converted directly into cash. Bonuses must first be used to play eligible games in accordance with the applicable wagering requirements.
• Shell99 reserves the right to withhold or void bonuses if there is evidence that a player is systematically abusing promotions through low-risk betting techniques solely to meet wagering requirements.
• All bonus expiry dates are as stated in the respective promotion terms. Expired bonuses cannot be recovered.

6Game Rules & Outcomes

All games on the Shell99 platform — including video slots, live casino table games, baccarat, blackjack, poker, football and badminton Sports Betting, and lottery — are operated using software from licensed providers that have been independently audited by accredited third-party bodies. All game outcomes are final and not subject to dispute unless there is verifiable evidence of a technical failure.

• Shell99 is not liable for any losses arising from valid game outcomes, even if those outcomes were not what the player anticipated.
• In the event of a technical disruption or system failure during a game round, Shell99 reserves the right to void that round and return the wager to the player's account.
• For Sports Betting, the odds displayed at the time the bet is placed are the odds that will be used to calculate winnings, unless there is an obvious technical error in the odds display.
• Confirmed bets cannot be cancelled by the player except in specific situations permitted by shell99 at shell99's sole discretion.
• Any attempt to exploit software bugs, use automated software (bots), or employ dishonest methods to gain an unfair advantage in any game is strictly prohibited.

7Prohibited User Conduct

Shell99 expects all members to use the platform responsibly, honestly, and respectfully. The following actions are strictly prohibited and may result in account suspension or closure and balance forfeiture without compensation:

• Registering more than one account or using another person's information to register an account.
• Providing false, inaccurate, or misleading information during registration or the identity verification process.
• Using a credit card, bank account, or payment method that is not yours or has not been authorised by its owner.
• Colluding with other players to cheat or manipulate game outcomes.
• Using automation software, bots, or scripts to play or interact with the shell99 platform.
• Uploading, sending, or distributing any unlawful, threatening, abusive, or harmful content through the shell99 platform.
• Attempting to hack, breach, or interfere with Shell99's system security in any way.
• Using Shell99 for money laundering or any other illicit financial activity.

Shell99 cooperates fully with relevant authorities where there are indications of illegal activity involving our platform.

8Account Suspension & Closure

Shell99 reserves the right to suspend or close any account at any time for the following reasons, including but not limited to:

• Violation of any part of these Terms & Conditions.
• There are indications of fraud, misconduct, or illegal activity involving the account.
• Failure to provide the required identity verification documents within the specified timeframe.
• A self-exclusion request made by the player as a responsible gaming measure.
• Instructions from the relevant authorities.

In cases of suspension due to a breach of terms, Shell99 reserves the right to hold the account balance pending the outcome of an investigation. If a breach is confirmed, balances associated with fraudulent activity may be forfeited without compensation. Legitimate balances will be returned to the player in accordance with Shell99's established procedures.

Players who wish to voluntarily close their account may contact shell99 support via live chat or email. Voluntary account closures are processed within 5 business days, and any remaining balance will be returned to the registered payment method.

9Responsible Gaming

Shell99 takes our social responsibility to players seriously. We believe online gaming should be an enjoyable and controlled form of entertainment — not a source of financial stress or social harm. For this reason, Shell99 provides a range of responsible gaming tools to all members:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit that cannot be increased without a specified cooling-off period.
• Loss Limit: Set a maximum loss amount within a given period. Once this limit is reached, the system will block new deposits until the period resets.
• Play Time Limits: Set your maximum daily playing time limit. shell99 will send reminders and can automatically log you out once the time limit is reached.
• Cooling-Off Period: Take a break from the platform for 24 hours, 7 days, or 30 days — whichever suits your needs.
• Self-Exclusion: For players who need a longer break, self-exclusion options ranging from 6 months to 5 years are available through Shell99 support.

If you feel that gaming is having a negative impact on your life, finances, or relationships, please contact shell99 support immediately or initiate a self-exclusion. shell99 also encourages players to seek professional help if needed. All responsible gaming tools are accessible directly from your account settings or through shell99's customer support, which operates 24/7 in Bahasa Malaysia.

10shell99 Liability Limit

To the extent permitted by applicable law, Shell99 shall not be liable for:

• Any financial losses incurred while playing games on the shell99 platform, including money wagered and lost in legitimate matches or games.
• Service disruptions due to scheduled maintenance, unexpected technical outages, or circumstances beyond Shell99's control (force majeure) such as internet disruptions, infrastructure failures, or natural disasters.
• Losses arising from unauthorised use of your account if you fail to keep your login credentials confidential.
• Third-party content or services linked to or integrated within the Shell99 platform.

In all circumstances, shell99's maximum liability to you shall not exceed the account balance held in your shell99 account at the time the claim is made. shell99 is committed to ensuring the platform operates fairly and securely in accordance with recognised industry standards.

11Privacy & Personal Data Protection

Shell99 is committed to protecting the privacy and personal data of every member. The collection, processing, and storage of your personal data is governed by the Shell99 Privacy Policy which forms part of these Terms & Conditions.

In short, Shell99 only collects data necessary for platform operations — including account information, transaction records, and platform usage data. This data is used solely for service delivery, transaction processing, account verification, and Shell99 platform improvements. Shell99 does not sell or share your personal data with third parties for marketing purposes without your consent.

All data is stored securely using AES-256 encryption and protected by banking-grade security protocols. For full details, please read Shell99 Privacy Policy.

12Amendments to Terms & Conditions

Shell99 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon publication on this page. Shell99 will make reasonable efforts to notify members of significant changes via in-platform notifications or email.

It is your responsibility to check this Terms & Conditions page periodically to stay informed of the latest version. Your continued use of the Shell99 platform after any amendments are published constitutes acceptance of those revised terms. If you do not agree with the new amendments, you have the right to close your account and withdraw any remaining balance.

13Contact Shell99

If you have any questions, concerns, or complaints regarding these Terms & Conditions or shell99's services in general, our support team is available 24 hours a day, 7 days a week in Bahasa Malaysia.